Refund policy

Fabrona Return & Refund Policy

At Fabrona, we want you to feel confident shopping with us. If you are not satisfied with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

be unused and in the same condition that you received it
be in its original packaging
not show signs of wear, damage, or use caused after delivery

Non-Returnable Items

For hygiene, quality control, and product integrity reasons, certain items may not be eligible for return if they have been opened, used, damaged after delivery, or are not in their original condition.

Return Process

To request a return, please email us at support@fabrona.store within 30 days of receiving your order. Please include:

your order number
the item(s) you want to return
the reason for the return
photos if the item arrived damaged or incorrect

If your return is approved, we will provide instructions on how and where to send your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

the item arrived damaged
the wrong item was sent
the item has a manufacturing defect

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@fabrona.store with your order number and photos of the item and packaging. We will review the issue and work to make it right.